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Frequently Asked Questions

  • Getting Started

All our courses adhere to The Common European Framework of Reference for Languages (CEFR) or The American Council on the Teaching of Foreign Languages (ACTFL) Proficiency Standards.

Each standard describes what a learner is expected to do per skill: reading, listening, speaking, and writing. Our mission is to equip our students linguistically and culturally to communicate in a more diverse world. We help students engage in meaningful conversations in Spanish.

Where: For us, your safety is first! We are committed to building engaging relationships from behind a screen. Due to the high and constant changing traffic of students of all ages we choose to be cautious. All our courses will still be delivered LIVE ONLINE until further notice.

Please, visit our Spanish Learning Resources section to learn more about our methodology. 

Our group classes are capped at a maximum of 6 students in person and a maximum of 4 students online.

Hybrid courses at a maximum of 6 students per group class.

Yes, you can but a proficiency evaluation will be required before doing any change.

To easily assess what course level is the right fit for you, please take a moment to complete our Spanish proficiency test.

Yes, however, prior to joining any of the ongoing courses a 75% pass result of a proficiency evaluation is required.

To easily assess what course level is the right fit for you, please take a moment to complete our Spanish proficiency test.

Yes, we offer private classes to teens and adults who need tailor-made schedules to fit the agendas and needs.

Please contact us and let us know why you are interested in our private classes. 

ADULTS

  • REGULAR
    2 Hours /  Once Per Week / During 9 Months
  • SEMI-INTENSIVE
    2-3 Hours / Once/Twice Per Week / During 6 Months
  • INTENSIVE
    2-5 Hours / Once or + Per Week / During 3 Months

TEENS

  • REGULAR
    1 hour / Once per week / During 10 Months
  • SEMI-INTENSIVE
    2 hours per week / During 6 or 9 Months
  • INTENSIVE
    2-5 Hours / Once or + Per Week / During 3 Months

KIDS

  • REGULAR
    1 hour / Once per week / During 10 Months
  • SEMI-INTENSIVE
    1 hour / Twice per week / During 9 Months
  • INTENSIVE
    2-5 Hours / Once or + Per Week / During 3 Months
  • Becoming a Student

We conduct Live online and in-person classes in a 'Flipped The Classroom'approach. Students attend their class at the time and day scheduled for their course.

Flipped The Classroom

  1. Before class - student prepares to participate in class.
  2. During class - The teacher reviews assignments, questions, or comments and presents the new topic. Students apply and practice with teachers’ live feedback.
  3. After class - students work on assignments and prepare for the next class.

Tuition fees are to be paid in accordance with the lesson cost of the program you want to enroll by one of the two Payment Plan choices: Credit/Debit Card or cheques.

Please visit our terms and conditions to learn more about our tuition payment methods.

Speak Spanish Academy reserves the right to cancel programs with a full refund due to low enrollment. Two weeks before the starting day, the Academy will refund the full amount.

In the event a student needs to cancel with less than two weeks notice to the course's starting date or for courses in progress. The Academy will only provide credit to be used in 12 months after written cancellation notice is received.

No refunds will be given for the student's absence.

No make-up classes are available for group classes. However, please send us an email at least 3 hours prior to your scheduled class if you can't attend it, and we will record it for you.

Please visit our terms and conditions to learn more about our refund policy.

In the case the student has to terminate an enrollment during the program, the Academy requires a 30-day written notice via email to Speak Spanish Academy.

After this period, the student may cancel the pre-authorized payment method. If paid by post-dated cheques, the unused cheques will be returned to the student after the 30-day notice period.

Please, visit our terms and conditions to learn more about our cancellation and termination policy

Second enrollment*
10% Off on the second student enrollment, i.e. sibling, husband, wife enrolling together.

Neighbors discount*
Do you live in the building? You can save 10% Off.

*Unless otherwise specified, these discounts may not be combined with any other seasonal sale, promotion, discount, code, coupon, and/or offer. Promotions have no cash value. Offers are not transferable and cannot be sold.

  • Enroled Students

Your username and password to our digital learning platform will be sent a week before the course starts.

For registrations received within less than 5 business days of the starting day or for students joining a course in progress, please allow 4-5 business days to set up your account.

You will receive the Digital platform credentials by email.

Please take a moment to review the following how-to videos to make the best use of your digital platform.

All our courses adhere to The Common European Framework of Reference for Languages (CEFR) or The American Council on the Teaching of Foreign Languages (ACTFL) Proficiency Standards.

Each standard describes what a learner is expected to do per skill: reading, listening, speaking, and writing. Our mission is to equip our students linguistically and culturally to communicate in a more diverse world. We help students engage in meaningful conversations in Spanish.

Learn more: Read about ACTFL ResourcesRead about CEFR Resources

You can find what language framework your course follows in your order details, invoice, or cart page details as seen in the screenshot below:

Invoice - Learning Resource

 

Students are encouraged to add to their weekly schedule 2-3 hours per week outside of the class to practice Spanish (homework, reading, movies, music, podcast etc)

  • Homework: There is weekly homework assigned. Please make sure to log in to your digital platform every week.
  • Evaluations: There is an evaluation per unit completed. You will find the evaluation dates on your digital platform calendar. Unless otherwise informed.
Grading Items Approx. Time % of Final Grade
Homework 55 hours or more 40
Quizzes Up to 10 hours 20
Presentations Up to 10 hours 20
Course participation  35 hours or more 20
Totals Up to 110 hours* 100%

*These are approximate ranges. Times may vary depending on the type or course and course frequency chosen.

We use Google Classroom, a free web-based platform that requires a Gmail address.

In addition to our digital textbook and curriculum resources, the use of Google Classroom helps us create a great learning experience.

You will receive an email inviting you to join the Google Classroom for the course enroled.

  • Live Online Classes

You can find all technical requirements on this page: Technical Requirements.

24 hours before each scheduled class, students, parents, or guardians will receive a reminder email of the class including the zoom link.

Please note the zoom link won’t change unless another instructor takes care of the class.

For a better learning experience, students are highly encouraged to turn on cameras and audio during class.

If you have any comments or concerns in this regard, please contact us.

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